***All claims subject to investigation and approval by Van Kam Claims Department***
* indicates required field
Claims for damage or partial shortages must be submitted to Van Kam within 60 days of delivery. Claims for Loss of the entire shipments must be filed in writing within 9 months. Failure to comply will void the claim in its entirety.
All salvage must be retained until such time as Van Kam has settled the claim. Failure to have salvage available for pickup may result in claim payment being withheld or reduced.
Please be advised that your claim may be delayed unless a complete claim is received.
If filing more than one claim, please issue a separate claim, including all required documentation, for each pro number.
Claims should not be deducted from freight invoices. Van Kam attempts to settle all claims within 45 days of filing.
*PLEASE NOTE THAT GST/HST IS NOT APPLICABLE ON CLAIMS AS PER REVENUE CANADA*
Van Kam Freightways Ltd. is committed to providing excellent customer service. If you are not satisfied with the service we are providing, please contact Sherry Williams, Claims, direct at 604-587-9784 or firstname.lastname@example.org